Server overview
UFP Help Desk
Manage the Discord ticket system for the selected server.
Selected server
UFP Help Desk
Discord server context
Ticket channel
Tickets start in Discord.
Members open tickets from a ticket panel in Discord. This portal manages the server's categories, panels, tags, feedback, and other settings.
Server statistics
Ticket system
Staff dashboard
Staff views use Discord ticket records.
Ticket and feedback views belong to the selected server context.
Choose a server above, then use the portal areas below to manage its ticket system.
Settings panel
Server settings
Configure how the Discord ticket system behaves in this server.
General
Channels, roles, logs, and automatic close rules.
Categories
Groups shown in Discord ticket panels.
Panels
Buttons and select menus that open ticket channels.
Feedback
Feedback associated with resolved tickets.
Tags
Automatic tags and matching rules.
Data
Ticket data, archive, and retention controls.